Trust
Buyer protection policy
Platform-backed protection for cancelled or materially changed events.
Cancellation: Eligible ticket orders are refunded in full if an event is cancelled.
Postponement: Eligible buyers can choose to keep tickets for the new date or request a refund within policy windows.
Fraud cases: Verified fraudulent listings are covered by platform review and recovery workflow.
Support SLA: Ticketing issues are triaged by priority with visible SLA due times in support tickets.