We actually respond.
MeGoShow support is staffed by people who know the product — not a bot that redirects you to an article. If you have a question, a problem, or feedback, here's how to reach us.
Monday – Friday
9 am – 9 pm ET
Saturday – Sunday
11 am – 7 pm ET
Response times
Event day / urgent issues
Within 2 hoursOrganizer support (billing, payouts, account)
Within 4 hours during support hoursGeneral questions
Within 1 business dayPress and partnership inquiries
Within 2 business daysWe don't always hit these targets — but we track them, and when we miss we follow up proactively. If you've been waiting longer than expected, reply to your original message and we'll prioritize it.
Running an event right now and something's wrong?
Start an urgent support ticket or email the on-call desk with your event name, venue, and callback details. Active organizer requests are triaged ahead of general support.
How to reach us.
Three contact paths — organized by who you are and what you need.
For organizers
Organizer support
Fastest path
The fastest path for account, event, payout, and technical questions. Logged-in organizers get priority routing.
Open a support ticketInclude your event name, order number, and any event-day deadline so we can route urgent requests quickly.
For buyers / attendees
Buyer support
Start here
Most buyer questions — finding tickets, transfer process, refund status — are answered in the Help Center.
Press & partnerships
Everything else
Partnerships & integrations
partnerships@megoshow.comVenue partnerships, API integrations, white-label, enterprise pricing.
Before you write in
These paths are faster.
The fastest ways to resolve common issues without waiting.
Can't find your tickets?
Check your confirmation email or log into your MeGoShow account. Tickets are also stored in the app.
Get the appNeed a refund?
Check the event's refund policy on the event page, then submit through your order history. Most refunds process within 5–10 business days.
Refund guidePayout not arrived?
Check your Stripe dashboard first — most payout delays are resolved there. If your Stripe account shows nothing, see the troubleshooting guide.
Payout troubleshootingEvent cancelled?
Refunds for cancelled events are processed automatically within 24 hours. No action needed on your part.
Help CenterPassword reset?
Use the reset link on the login page to get back into your account in under a minute.
Reset passwordOffice
MeGoShow, Inc.
Remote-first support team serving organizers and buyers across the U.S.
We don't offer walk-in support. For legal notices or operations questions, email hello@megoshow.com.