When refunds happen automatically
Event cancellation
When you cancel an event through the dashboard, all eligible ticket holders receive a full automatic refund. A notification is sent to buyers immediately.
Platform buyer protection
MeGoShow's buyer protection policy may trigger automatic refunds in verified fraud cases or when an event is materially misrepresented. See the Buyer Protection Policy for details.
Issuing a manual refund
In your organizer dashboard, go to Orders.
Search for the attendee by name, email, or order number.
Open the order and click Refund.
Choose Full refund or Partial refund. For a partial refund, enter the exact amount to return.
Add an optional note to the buyer explaining the refund.
Click Confirm refund. The refund is processed immediately and the buyer receives an email confirmation.
What gets refunded
Setting your refund policy
You can configure your event's refund policy in Event settings → Refund policy. Four options are available:
No refunds
All sales are final. Buyers are shown this policy before checkout.
Refunds up to X days before event
Buyers can request a full refund up to your specified number of days before the event date.
Refunds up to 48 hours after purchase
Buyers have a short window after purchase to change their mind.
Organizer discretion
No automatic refund policy shown. Refunds are handled case-by-case via your dashboard.
Refund policy for cancelled or postponed events
Cancelled event
All eligible buyers receive an automatic full refund. The service fee is returned. The Stripe processing fee is non-recoverable.
Postponed event
When you postpone and update the event date, a refund window opens for buyers. Tickets automatically transfer to the new date for buyers who don't request a refund within the window.
Troubleshooting
Buyer hasn't received their refund
Refunds appear in the original payment method within 5–10 business days depending on the buyer's bank. The refund will show in your dashboard as processed immediately.
Can't find the order to refund
Use the Orders search with the buyer's email address or order ID. Orders from re-sold or transferred tickets may appear under the transferee's name.
Need to issue refunds to all attendees at once
Use the event cancellation flow (Event settings → Cancel event) to trigger bulk automatic refunds rather than processing them individually.